possibility to reset the ticket IDs at the start of a new year?

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Thomymaster
OTRS expert
Posts: 52
Joined: 26 Sep 2016, 10:50
OTRS Version?: 5.0.12
Company: MPImF Heidelberg

possibility to reset the ticket IDs at the start of a new year?

Post by Thomymaster » 29 Jan 2018, 14:34

Hi

Currenty my latest ticket ID is: 1800102

-Is there a possibility to reset the ticket IDs at the beginning of a new year so that they start with: 1800001?



Best,
Thomas
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS

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