OTRS Scheduler Daemon CronTaskManager::Task::EscalationCheck

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Volverine87
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Posts: 33
Joined: 14 Nov 2017, 15:19
OTRS Version?: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

OTRS Scheduler Daemon CronTaskManager::Task::EscalationCheck

Post by Volverine87 » 23 Jan 2018, 12:42

Hi there,
suddenly since yesterday at 1620 otrs throwing error message back to my inbox about :
"No Type for n/a found!"

I didn't change anything in live system for a while,
Obviously I checked in Admin panel and type exist it is in valid state, also default state in Core:Tickets settings is n/a.

Can someone explain what go wrong or how to fix it?

I tried restarting system and rebuild configuration didn't work:

copy of log file:

Code: Select all

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:33:08 2018

 Message: No Type for n/a found!

 Traceback (41517): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketCreate Line: 343
   Module: Kernel::System::PostMaster::NewTicket::Run Line: 267
   Module: Kernel::System::PostMaster::Run Line: 417
   Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 220
   Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
   Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
   Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:33:08 2018

 Message: No TypeID for 'n/a'!

 Traceback (41517): 
   Module: Kernel::System::Ticket::TicketCreate Line: 349
   Module: Kernel::System::PostMaster::NewTicket::Run Line: 267
   Module: Kernel::System::PostMaster::Run Line: 417
   Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 220
   Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
   Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
   Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:33:08 2018

 Message: IMAP: Can't process mail, see log sub system (/opt/otrs/var/spool/problem-email-bdd13d712e6d84f9d85b91b33d495c98, report it on http://bugs.otrs.org/)!

 Traceback (41517): 
   Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 224
   Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
   Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
   Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

Second email is exactly same but regarding cron EscalationCheck:

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:35:05 2018

 Message: No TypeID for 1 found!

 Traceback (41537): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:35:05 2018

 Message: No TypeID for 1 found!

 Traceback (41537): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Tue Jan 23 10:35:05 2018
Many thanks for any advice.
Last edited by Volverine87 on 31 Jan 2018, 12:30, edited 1 time in total.

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crythias
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Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by crythias » 23 Jan 2018, 18:55

The TypeID 1 is invalid in your database. This could be a deletion or corrupt table.

If the PostMaster setup says default type is n/a and there is no such valid thing, then this error will occur.

Check tables for corruption.
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Volverine87
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Posts: 33
Joined: 14 Nov 2017, 15:19
OTRS Version?: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by Volverine87 » 24 Jan 2018, 11:47

Hi CHristian,

Thanks for quick reply, issue appear after we had ssl certificate expired on external database which is connected to our otrs as read only(customer database) I start received them alert. We renew certificate for ssl, but them 2 error persist, I checked database and all look fine I'm using MySQL:

check table give status OK,
I can still find them in Admin page under type and user can still make selection for Type1 'n/a' is set as default type in otrs, I even tried creating new type and changing default to type8 name 'blank' but this didn't resolve issue,
Also tried switching of cronjob for escalation this still creating notification with error.
Any other way how to check table?
Any other advice will be grateful.

Many thanks
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crythias
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Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by crythias » 24 Jan 2018, 17:23

Could you

Code: Select all

SELECT id, name, valid_id from ticket_type;
please?
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Volverine87
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Posts: 33
Joined: 14 Nov 2017, 15:19
OTRS Version?: OTRS 5.0.20
Real Name: Rafal
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Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by Volverine87 » 24 Jan 2018, 17:58

that's come normal as well:


I run also:
mysqlcheck -u root -p --auto-repair otrs
and all table come with ok.

Is it possible that something change in otrs infrastructure? I cant imagine any thing else.
any other advice will be much appreciated.


Correction!
after running your command I'm not receiving any more error notifications.
Fantastic,
Is there any logical explanation why its stop? even when we knew table was there?
Any way I'm grateful for help I was nearly pulling my hair out since yesterday.

Thanks again
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Volverine87
OTRS newbie
Posts: 33
Joined: 14 Nov 2017, 15:19
OTRS Version?: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by Volverine87 » 25 Jan 2018, 10:10

Sorry for confusion error didn't clear yet.
I just didn't receive email for over 20 min that's all.~

Any new idea?
I even run mysqlcheck -u root -p --auto-repair otrs over night but all table come ok.

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crythias
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Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by crythias » 26 Jan 2018, 05:12

I can't really say. The error messages basically are trying to interpret a field that has a value that no longer exists in the table.

Code: Select all

Message: No TypeID for 'n/a'!
This means there's something that's asserting an invalid Type (Like X-OTRS-Type in a PostMaster Filter or SysConfig in PostMaster/Default) or perhaps you're looking at a different database than the one OTRS is looking at.

Probably not the latter, but this is not easy to troubleshoot remotely.
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Volverine87
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Real Name: Rafal
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Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by Volverine87 » 26 Jan 2018, 10:45

This is the whole message I receive every 5 minute to my email accounts:

Code: Select all

/ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018

 Message: No TypeID for 7 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:08 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 7 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 5 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 4 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 5 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 4 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 5 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 4 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 5 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 5 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 4 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 1 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 4 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 3 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 4 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-10 Perl: 5.22.1 OS: linux Time: Fri Jan 26 08:30:09 2018

 Message: No TypeID for 7 found!

 Traceback (15868): 
   Module: Kernel::System::Type::TypeLookup Line: 442
   Module: Kernel::System::Ticket::TicketGet Line: 1264
   Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 95
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 150
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 129
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 253
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
I Checked PostmasterFilter their is nothing regarding type. only couple filtering for spam which I set up months ago.
sysconfig core tickets setting are like below:
Not sure what else I might missed?
There is only 1 database on server called otrs and you seen entry from tab above,
we using odbc to connect to mssql database for customer ID company ID fields below are record is that might interfere in any reason?
should I create there type table just to try?
Customer Company configuration

Code: Select all

 customer unique id
 CustomerKey => 'contactID',

# customer #
		CustomerID => 'companyid',
		CustomerValid => 'active',
		CustomerUserNameFields => ['firstname','surname'],
		CustomerUserListFields => ['firstname', 'surname', 'emailadd'],
		CustomerUserSearchFields => ['firstname', 'surname', 'emailadd', 'companyname'],
   		CustomerUserSearchPrefix => '*',
		CustomerUserSearchSuffix => '*',
		CustomerUserSearchListLimit => 500,
		CustomerUserPostMasterSearchFields => ['emailadd'],
		
	 	CustomerUserEmailUniqCheck => 1,
	# just a read only source
    	ReadOnly => 1,
    		Map => [
        # note: Login, Email and CustomerID needed!
        # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es)
 	      	[ 'UserFirstname',  'Firstname',  'firstname', 1, 1, 'var', '', 0 ],
       		[ 'UserLastname',   'Lastname',   'surname', 1, 1, 'var', '', 0 ],
       		[ 'UserEmail',      'Email',      'emailadd',      1, 1, 'var', '', 0 ],
		[ 'UserLogin', 'ContactID', 'ContactID', 1, 1, 'var', '', 0 ],
	 	[ 'UserEmail',      Translatable('Email'), 'emailadd',           1, 1, 'var', '[% Env("CGIHandle") %]?Action=AgentTicketCompose;ResponseID=1;TicketID=[% Data.TicketID | uri %];ArticleID=[% Data.ArticleID | uri %]', 0, '', 'AsPopup OTRSPopup_TicketAction' ],
        	[ 'UserCustomerID', 'CustomerID', 'companyid', 0, 1, 'var', '', 0 ],
	 #	[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
        	[ 'UserPhone',        'Phone',       'landlinenum',        1, 0, 'var', '', 0 ],
	 #	[ 'UserFax',          'Fax',         'fax',          1, 0, 'var', '', 0 ],
        	[ 'UserMobile',       'Mobile',      'mobilenum',       1, 0, 'var', '', 0 ],
	 #	[ 'UserStreet',       'Street',      'street',       1, 0, 'var', '', 0 ],
	 #	[ 'UserZip',          'Zip',         'zip',          1, 0, 'var', '', 0 ],
	 #	[ 'UserCity',         'City',        'city',         1, 0, 'var', '', 0 ],
	 #	[ 'UserCountry',      'Country',     'country',      1, 0, 'var', '', 0 ],
	 #	[ 'UserComment',      'Comment',     'comments',     1, 0, 'var', '', 0 ],
        	[ 'ValidID',          'Valid',       'active',     0, 1, 'int', '', 0 ]
and very similar for CustomerCompany
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Volverine87
OTRS newbie
Posts: 33
Joined: 14 Nov 2017, 15:19
OTRS Version?: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by Volverine87 » 29 Jan 2018, 10:42

Hi Crystian,

Them notification coming only from escalationcheck, non of other postmaster cron job failing, so i can assume database have to be fine, im not sure how you can restore the link between otrs and that table. We not using escalation cron job its been switch off from sysconfig so i dont understand why im still getting this error? Is there another place where you can switch it off? or if potencial upgrading OTRS version might fix it? we using 5.20 i believe. I didnt upgraded Live system yet so might need to practice first on test before i approach. is there any good guide around what I need to remember, step by step.

Many thanks

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crythias
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Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by crythias » 30 Jan 2018, 19:16

I regret I don't have much visibility into the types of things that can cause this issue. Escalation is likely doing something for type changes

Check
Edit Config Settings in Daemon → Daemon::SchedulerCronTaskManager::Task

But I haven't looked at what it actually does or references.
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Volverine87
OTRS newbie
Posts: 33
Joined: 14 Nov 2017, 15:19
OTRS Version?: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

Re: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by Volverine87 » 31 Jan 2018, 11:25

Its weird because even when i switch it off it still send email every 5 minute bang on time. even if I change schedule to every2 minute or every 10 or 20 emails error always arrive every 5 minut. something definitely go wrong with this crontask, but i have no clue how to fix it(rebuild/restart)

I tried deleted cache from console logged as otrs user, also tried to run the command for escalationcheck but its not giving any error via command line.
Syslog not showing error regarding No TypeID for 1 found! or any other TypeID like the error email you can see above.
any chance you could login to our otrs if i create you admin account or you are not allowed.

Thanks for your support.
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