Remove ystem Email Addresses Management

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Basha
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Joined: 14 Dec 2017, 20:32
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Remove ystem Email Addresses Management

Post by Basha » 20 Jan 2018, 23:10

Hello,

How can i remove System Email Addresses Management as attached,

i have 4 emails i need to remove all except one of them to be manage as System Email Addresses,

Because Agents sometimes sent mails through this accounts.

Please find attached screenshot,

And i can't make it as invalid.

Thank You

Basha
OTRS newbie
Posts: 9
Joined: 14 Dec 2017, 20:32
OTRS Version?: OTRS v 5

Re: Remove ystem Email Addresses Management

Post by Basha » 21 Jan 2018, 16:55

Can anyone help me please.

jojo
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Re: Remove ystem Email Addresses Management

Post by jojo » 21 Jan 2018, 17:23

Please explain your question in clear and understandable english
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Basha
OTRS newbie
Posts: 9
Joined: 14 Dec 2017, 20:32
OTRS Version?: OTRS v 5

Re: Remove ystem Email Addresses Management

Post by Basha » 21 Jan 2018, 18:09

I need to remove these mails. :D

Thank You
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jojo
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Re: Remove ystem Email Addresses Management

Post by jojo » 21 Jan 2018, 19:30

only possible via sql (but not suggested as it might break the system. So if they are used set them to invalid
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

Basha
OTRS newbie
Posts: 9
Joined: 14 Dec 2017, 20:32
OTRS Version?: OTRS v 5

Re: Remove ystem Email Addresses Management

Post by Basha » 21 Jan 2018, 20:38

Thank you for your help,

But only valid is applicable how can i change to invalid ?

Regards

wurzel
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Re: Remove ystem Email Addresses Management

Post by wurzel » 21 Jan 2018, 22:14

Hi,

actually your first two mails on the screenshot are invalid.

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