Latest OTRS & CentOS versions

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RichH
OTRS newbie
Posts: 18
Joined: 13 Mar 2015, 18:34
OTRS Version?: 3.1.3
Real Name: Rich Hagan
Company: Victorinox Swiss Army, Inc.

Latest OTRS & CentOS versions

Post by RichH » 17 Jan 2018, 18:02

Hi,

Last night we tried installing the latest updates for CentOS 6.5 on our OTRS Dev. server. The server was unable to boot after that, so we restored it from backup.

I'm going to try to use this incident to convince my boss that we should purchase the OTRS Business solutions support. He's previously indicated that he's willing to purchase support as OTRS has become a major application for our business.

We are running an outdated version of OTRS and probably not an optimal version of CentOS (version info below). So I'm not surprised that the CentOS updates weren't compatible with our OTRS version.

Could you tell me what the lastest version of OTRS is, and what the Optimal version of CentOS is? Would the OTRS business solution package include upgrading & patching the CentOS system?

Current Version info:
OTRS Version: 3.3.12
OS: CentOS 6.5
Database: mySQL 6.5
Perl Version: Perl 5.10.1

Thanks!

RichH
OTRS newbie
Posts: 18
Joined: 13 Mar 2015, 18:34
OTRS Version?: 3.1.3
Real Name: Rich Hagan
Company: Victorinox Swiss Army, Inc.

Re: Latest OTRS & CentOS versions

Post by RichH » 17 Jan 2018, 18:06

BTW - Any additional information that would help me convince my boss to purchase the OTRS business solution services would be appreciated.

I did the upgrade from OTRS 3.10 on Windows to 3.12 on CentOS...and I seriously DO NOT want to go thru anything like that again!

jojo
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Re: Latest OTRS & CentOS versions

Post by jojo » 17 Jan 2018, 19:04

Latest version of OTRS is 6.0.4 which requires at least PERL 5.16. So for the server OS you should switch to the latest version of CentOS also.

As you missed out several updates including mahor security patchlevels for your version also you might even consider a fully managed version without any struggles for updating or operations.

For on premise there are migrations needed from 3.3. to OTRS4, then to OTRS5 and to OTRS6, which for sure can be performed by an OTRS Consultant. On mos contracts the upgrading afterwards is part of the contract
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

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root
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Re: Latest OTRS & CentOS versions

Post by root » 17 Jan 2018, 19:10

RichH wrote:
We are running an outdated version of OTRS and probably not an optimal version of CentOS (version info below). So I'm not surprised that the CentOS updates weren't compatible with our OTRS version.

Could you tell me what the lastest version of OTRS is, and what the Optimal version of CentOS is? Would the OTRS business solution package include upgrading & patching the CentOS system?

Current Version info:
OTRS Version: 3.3.12
OS: CentOS 6.5
Database: mySQL 6.5
Perl Version: Perl 5.10.1
Hi Rich,

Laterst CentOS 6, which is 6.9, is fine for OTRS up to version 5. Starting with OTRS 6 you'll need at least CentOS 7, due to the version of the bundled Perl.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out http://znuny.com/

jojo
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Posts: 14195
Joined: 26 Jan 2007, 14:50
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Re: Latest OTRS & CentOS versions

Post by jojo » 17 Jan 2018, 19:11

RichH wrote:Would the OTRS business solution package include upgrading & patching the CentOS system?
Only on managed, OS and application will be operated, patched and mantained bynthe OTRS group
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

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