SystemMonitoring additional fiellds

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duncan9562
OTRS newbie
Posts: 11
Joined: 23 Feb 2016, 14:51
OTRS Version?: 5.0.14
Real Name: Duncan Mountford

SystemMonitoring additional fiellds

Post by duncan9562 » 15 Jan 2018, 16:12

Hi all,

We have been using System Monitoring for some time to have our monitoring system create, and close alert tickets in OTRS.

We have the following "out the box" fields set up:-
- Host
- Service

What I am looking to do, is catch an event ID which has the following format and store this as a dynamic field:-

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...
Original problem ID: 1463174
...
Firstly, I created a text Dynamic Field as follows:-

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Name = TicketFreeText3
Label = SystemMonitoring Event
Field type = Text
Object type = Ticket
I have added the following into SystemMonitoring.xml:-

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    <ConfigItem Name="Nagios::Acknowledge::FreeField::Event" Required="0" Valid="1">
        <Description Translatable="1">Name of the Dynamic Field for Event.</Description>
        <Group>SystemMonitoring</Group>
        <SubGroup>Nagios::Acknowledge</SubGroup>
        <Setting>
            <String Regex="">DynamicField_TicketFreeText3</String>
        </Setting>
    </ConfigItem>
...and I have also added the following into PostMaster::PreFilterModule###1-SystemMonitoring (SystemMonitoring → Core::PostMaster)

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Key					Value
TicketFreeText3	 1
EventRegExp		Original\s*problem\s*ID:\s+([A-Za-z0-9-]+)
This is however proving not to work, and I am unsure why.

Can anyone shed any light on what I may have done wrong, or anything else I would need to do to get this value stored as a Dynamic Field?

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