otrs cant upgrade

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klausneil
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otrs cant upgrade

Post by klausneil »

Hi, anybody can tell me how i can upgrade to the version 6? i have a 5.0.24. and i follow the link to upgrade on OTRS docs but when finish i execute ./restore.pl take me to the old version. I try to backup the database on mysql and i make a new install of otrs and restore the database with mysqldump, all is ok but when i try login appear me password incorrect.

jojo
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Re: otrs cant upgrade

Post by jojo »

there is no documentation qhich tells you to execute the restore.pl ! please follow the documentation step by step or get professional services.
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klausneil
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Joined: 29 May 2012, 22:47
OTRS Version?: 6.0.16
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Re: otrs cant upgrade

Post by klausneil »

Hi jojo, my question is if i make a new install otrs and import a database otrs old, this work?

fcasal
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Re: otrs cant upgrade

Post by fcasal »

I think is better to follow the manual for upgrade:

http://doc.otrs.com/doc/manual/admin/st ... ating.html

Greetings.

coolmf
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Joined: 02 Nov 2015, 16:29
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Re: otrs cant upgrade

Post by coolmf »

if i make a new install otrs and import a database otrs old, this work?
You can not change versions when restoring a backup.
New install otrs version and backup version must be the same.

so, install same version as backup, restore backup and then upgrade.
OTRS 5.0.26 with ITSM, and FAQ module on CentOS 7 with MariaDB and Apache
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klausneil
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Posts: 658
Joined: 29 May 2012, 22:47
OTRS Version?: 6.0.16
Real Name: Klaus Salazar
Company: SLP
Location: Perú

Re: otrs cant upgrade

Post by klausneil »

Thanks coolmf, im follow you recommendations.

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