No ticket number in Survey stats

Moderator: crythias

Post Reply
OTRS newbie
Posts: 29
Joined: 15 Sep 2017, 11:40
OTRS Version?: OTRS v5.0.10
Real Name: Kong-Yong
Company: Rhenus Logistics

No ticket number in Survey stats

Post by kongyong92 » 01 Nov 2017, 07:04

Hello all,

I installed the survey module and responses have been received.

However, there was no ticket number indicated for the respective response.

Does anyone has any idea why?

I think it would be useful for which ticket the response is for; allows the helpdesk team to track and make any necessary follow up with the customer.

Any replies will be very much appreciated!

missing ticket number.png
You do not have the required permissions to view the files attached to this post.
Best regards,

Post Reply