Customer ID auto save

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OTRS newbie
Posts: 3
Joined: 10 Oct 2017, 07:58
OTRS Version?: 5.0.23
Real Name: Shanavas
Company: Akbartravels

Customer ID auto save

Post by shanavas » 10 Oct 2017, 08:11

Dear Team,

We need to use OTRS for B2C mailing purpose, When we get any email from customer,their id should be saved,then we can select their ID for new ticket.

Kindly advise me this option to enable.

OTRS guru
Posts: 4617
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x

Re: Customer ID auto save

Post by reneeb » 10 Oct 2017, 10:42

So you want to save an email address as a customer when the email address isn't already in the database? That's not possible with stock OTRS. You need a postmaster filter module for that (that needs development).
Perl / OTRS development:
Free OTRS add ons from the community:
Commercial add ons:

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