OTRS error while installing

Moderator: crythias

Post Reply
mohsinkhan009
OTRS newbie
Posts: 64
Joined: 02 Sep 2015, 08:47
OTRS Version?: OTRS-Rel-5

OTRS error while installing

Post by mohsinkhan009 »

getting below error while installing OTRS

Can't locate version/vpp.pm in @INC (@INC contains: /opt/otrs/bin/Custom /opt/otrs/bin/Kernel/cpan-lib /opt/otrs
i-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64
64/perl5 /usr/share/perl5 .) at (eval 21) line 2.
BEGIN failed--compilation aborted at (eval 21) line 2.
Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/IO/Interactive.pm line 3.
BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/IO/Interactive.pm line 3.
Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/Encode.pm line 16.
BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/Encode.pm line 16.
Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/ObjectManager.pm line 29.
BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/ObjectManager.pm line 29.
Compilation failed in require at /opt/otrs/bin/cgi-bin/installer.pl line 34.
BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/installer.pl line 34.
Premature end of script headers: installer.pl
Premature end of script headers: installer.pl


NOTE:- version perl module is install

wurzel
OTRS guru
Posts: 3018
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: OTRS error while installing

Post by wurzel »

Hi,

what is the output of

Code: Select all

/opt/otrs/bin/otrs.CheckModules.pl 
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 10 (Test)
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    Post Reply