Ticket Search output in CSV not working

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sumit7
OTRS newbie
Posts: 10
Joined: 06 Jun 2016, 18:38
OTRS Version?: OTRS 5

Ticket Search output in CSV not working

Post by sumit7 »

Hi All,

I added the Category and Sub Category field in ticket Search for CSV Output here below,

Ticket::Frontend::AgentTicketSearch###SearchCSVData

But, while doing search and export the output in CSV, the Category and Sub Category column coming as blank.


How to fix this.

Looking forward for your reply.....

Thanks & Regards
Sumit Sahay

root
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Re: Ticket Search output in CSV not working

Post by root »

By default there are no Category and Sub Category field. If they are dynamic fields what's the value of the CSV output key you've configured?
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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sumit7
OTRS newbie
Posts: 10
Joined: 06 Jun 2016, 18:38
OTRS Version?: OTRS 5

Re: Ticket Search output in CSV not working

Post by sumit7 »

Hi Root,
thanks for your reply,
I added those field into,
Ticket::Frontend::AgentTicketSearch###DynamicField

Ticket::Frontend::AgentTicketSearch###DefaultColumns

Ticket::Frontend::AgentTicketSearch###SearchCSVData

While exporting the search into csv I am getting those Fields in csv column but the full column is empty, there is no value for these column.

Looking forward for your reply...

Thanks & Regards
Sumit Sahay

root
Moderator
Posts: 2328
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Ticket Search output in CSV not working

Post by root »

What the exact value you've added to Ticket::Frontend::AgentTicketSearch###SearchCSVData?
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

sumit7
OTRS newbie
Posts: 10
Joined: 06 Jun 2016, 18:38
OTRS Version?: OTRS 5

Re: Ticket Search output in CSV not working

Post by sumit7 »

Hi Root,
Thanks for your reply,

[img]
CSVSearch.JPG
[/img]

That is what I added in.

Looking forward for your reply.....

Thanks & Regards
Sumit Sahay
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root
Moderator
Posts: 2328
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Ticket Search output in CSV not working

Post by root »

Did your tried DynamicField_Category?
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

sumit7
OTRS newbie
Posts: 10
Joined: 06 Jun 2016, 18:38
OTRS Version?: OTRS 5

Re: Ticket Search output in CSV not working

Post by sumit7 »

Hi Root,

I did that no success.

Looking forward for your reply.....

Thanks & Regards
Sumit Sahay

wheelshot
OTRS expert
Posts: 188
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Re: Ticket Search output in CSV not working

Post by wheelshot »

Bump! Im having the same issue here :)

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