Skype, Whatsapp and other interactions

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spym4n
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Skype, Whatsapp and other interactions

Post by spym4n » 22 Sep 2016, 14:43

Hello friends!
I am new in the world OTRS and I have a doubt , I searched and did not find the answer.

To answer a ticket , we have the e- mail options , inbound phone , outgoing phone and note.

There is the possibility to add or edit these fields ?
In our servicedesk , we receive interactions via Whatsapp and Skype as well. Can we register it?

Thank you all for your attention.

root
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Re: Skype, Whatsapp and other interactions

Post by root » 22 Sep 2016, 15:02

Do you have access to an API to both of them?
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Re: Skype, Whatsapp and other interactions

Post by jojo » 22 Sep 2016, 15:02

Both modules would need complex development. WhatsApp e.g. has no Public API
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spym4n
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Re: Skype, Whatsapp and other interactions

Post by spym4n » 22 Sep 2016, 15:37

Hello friends , I think I was not very clear.

My idea is to just change the option name in the interface. When we access the "communication" menu options have the note , inbound phone , outbound phone and outbound email. I would like to add a field " skype contact" and " whatsapp contact" or " Another communication ".

Thanks

wheelshot
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Re: Skype, Whatsapp and other interactions

Post by wheelshot » 22 Sep 2016, 15:51

Are you talking about that?

Ticket -> Core::Ticket -> StandardTemplate::Types

root
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Re: Skype, Whatsapp and other interactions

Post by root » 22 Sep 2016, 15:58

spym4n wrote:Hello friends , I think I was not very clear.

My idea is to just change the option name in the interface. When we access the "communication" menu options have the note , inbound phone , outbound phone and outbound email. I would like to add a field " skype contact" and " whatsapp contact" or " Another communication ".
Of course you can rename this and with a little effort you can add a Skype and Whatsapp Inbound/Outbound option.
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spym4n
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Re: Skype, Whatsapp and other interactions

Post by spym4n » 22 Sep 2016, 16:03

Thank you again!

I attached a picture. I want more options in that menu...
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reneeb
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Re: Skype, Whatsapp and other interactions

Post by reneeb » 22 Sep 2016, 17:08

You have to create a Kernel/Config/Files/YourCompanyName.xml and add some of those entries: https://github.com/OTRS/otrs/blob/rel-5 ... .xml#L6396
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spym4n
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Re: Skype, Whatsapp and other interactions

Post by spym4n » 22 Sep 2016, 17:11

Thank you so much.
I'll read this and try....

Feedback later!

Charmacas
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Re: Skype, Whatsapp and other interactions

Post by Charmacas » 24 Sep 2016, 13:58


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