I'm receiving tow emails every five minutes or so from OTRS with the subject "OTRS Scheduler Daemon Cron: TicketUnlockTimeout" and "OTRS Scheduler Daemon Cron: EscalationCheck". This is the contend of the messages:
Code: Select all
ERROR: OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-65 Perl: 5.14.2 OS: linux Time: Wed Sep 14 14:00:18 2016
Message: Module Kernel/System/Ticket/Custom.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .)
Traceback (5087):
Module: Kernel::System::Main::RequireBaseClass Line: 164
Module: Kernel::System::Ticket::new Line: 157
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226
Module: Kernel::System::ObjectManager::Get Line: 180
Module: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck::Run Line: 64
Module: (eval) Line: 444
Module: Kernel::System::Console::BaseCommand::Execute Line: 438
Module: (eval) Line: 147
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: ./otrs.Daemon.pl Line: 138
Code: Select all
ERROR: OTRS-otrs.Console.pl-Maint::Ticket::UnlockTimeout-65 Perl: 5.14.2 OS: linux Time: Wed Sep 14 13:35:17 2016
Message: Module Kernel/System/Ticket/Custom.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .)
Traceback (4260):
Module: Kernel::System::Main::RequireBaseClass Line: 164
Module: Kernel::System::Ticket::new Line: 157
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226
Module: Kernel::System::ObjectManager::Get Line: 180
Module: Kernel::System::Console::Command::Maint::Ticket::UnlockTimeout::Run Line: 64
Module: (eval) Line: 444
Module: Kernel::System::Console::BaseCommand::Execute Line: 438
Module: (eval) Line: 147
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: ./otrs.Daemon.pl Line: 138
Best Regards,
Amedina