Dear Friends,
I have changed the ticket hook to simplify numbering. All good except one problem. Email followups to old tickets create new tickets instead of adding articles. It doesn't identify old ticket even with old hook or new hook.
Any idea?
Cheers,
Sujeeva
Ticket hook change
Moderator: crythias
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Ticket hook change
Best Regards,
Sujeeva Tissaarachchi
Sujeeva Tissaarachchi
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- Znuny newbie
- Posts: 46
- Joined: 23 Jul 2012, 13:17
- Znuny Version: 5.0.8
- Real Name: Sujeeva Tissaarachchi
- Company: SEwBP International
- Location: Australia
- Contact:
Re: Ticket hook change
Clarification
This is ticket hook change and after the hook change, existing ticket followups creates new tickets instead of adding articles to existing ticket
This is ticket hook change and after the hook change, existing ticket followups creates new tickets instead of adding articles to existing ticket
Best Regards,
Sujeeva Tissaarachchi
Sujeeva Tissaarachchi
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Re: Ticket hook change
This is because the code for followups relies on matching hooks and numbering schemes.
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- Znuny newbie
- Posts: 46
- Joined: 23 Jul 2012, 13:17
- Znuny Version: 5.0.8
- Real Name: Sujeeva Tissaarachchi
- Company: SEwBP International
- Location: Australia
- Contact:
Re: Ticket hook change
Thanks Crythias,
So does it means there is no solution without code change?
So does it means there is no solution without code change?
Best Regards,
Sujeeva Tissaarachchi
Sujeeva Tissaarachchi
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- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
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Re: Ticket hook change
No practical solutions without adjusting the code for the current generator to look up the old generated ticket info.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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