[SOLVED] OTRS Trouble Panel

[klausneil]

Please help me with this trouble or doubt, my tickets is orden ascendet how make for this in descending order; also i dont see the boton "answer" why? this is removed in this version? please help me.

[RStraub]

Which view? Which attribute? What did you try ?

[klausneil]

Hi my question is the order of the ticket i see that thi is in ascendet but i has that this in descendet.

[jojo]

Are you talking about the TicketZoom? Please be more specific about your questions. Most settings can be changed via Sysconfig

[klausneil]

Hi, i talking about of this image, the order of the tickets is descendet but i need in order ascendent.

2222.png

[jojo]

change it in Sysconfig (same place like before)

[klausneil]

Hi jojo, could you tell me what is the exact option, I see too many options "TicketZoom" and i dont know that choose.

[jojo]

There is an explanation for all of them. Please read them.

Based on your questions I strongly advise to switch to a managed solution and hire expert help

[ronaldjerardmedina]

Hi, i talking about of this image, the order of the tickets is descendet but i need in order ascendent.

2222.png

just click the header.

[klausneil]

Thanks ronaldjerardmedina, the solution is in the Frontend::Agent::Ticket::ViewZoom and configure in normal and this is all, I hope this will serve.