Microsoft Edge Copy/Paste problem

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andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Microsoft Edge Copy/Paste problem

Post by andrep »

Hi everyone,

With Microsoft Edge, copy/paste work very partially.

With the right click button, I get the message :

Because of your browser security settings, the editor is not able to access your clipboard data directly. You are required to paste it again in this window.
Please paste inside the following box using the keyboard (Ctrl/Cmd+V) and hit OK

Unfortunately it work only with plain text, NOT with a graphic (like from the standard Microsoft Snipping Tool).

With IE11 on Windows 8.1, work fine.

Thank you for your help

Andre
wurzel
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Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Microsoft Edge Copy/Paste problem

Post by wurzel »

Hi,

I think, that Edge is not tested (or may not be tested yet). Maybe you can report a bug on bugs.otrs.org
or change the system requirements in doc.otrs.org :)


Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

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andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Microsoft Edge Copy/Paste problem

Post by andrep »

Hi everyone,
I installed the last OTRSs version 5.0.16 (Centos7) but unfortunately the copy-paste of image doesn't work in the Agent GUI or Customer portal.
Always the same problem even in Edge or Google Chrome browser.

I hope that a miss a config setting,..., and not that OTRS gave up,...., before was very nice for document a ticket or build a nice FAQ article !

Thank you for your help

André
wurzel
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Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Microsoft Edge Copy/Paste problem

Post by wurzel »

Hi,

with google chrome it works fine. All browsers I test (firefox, chrome, safari) work fine.
I do not use IE or Edge.

So if chrome fails, you might have another issue.

regards,
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Microsoft Edge Copy/Paste problem

Post by andrep »

Hi Florian,

I guess that I am missing something.

On Chrome (updated today version 57.0.2987.110), when I pasted the clipboard graphic content with CTRL + V, I got the message : File successfully uploaded (in green) but nothing happend in the CKeditor ! No content inserted, :-(

On the CKEditor, if I make a right-click, I got a "submenu" with just 1 item --> Paste. If I click on Paste, I got a second window:
Because of your browser security settings, the editor is not able to access your clipboard data directly. You are required to paste it again in this window.
Please paste inside the following box using the keyboard (Ctrl/Cmd+V) and hit OK


And when I hit CTRL +V, nothing happend too !

My actual version :
Centos 7 (build 1611)
Apache 2.4.6
OTRS 5.0.16
Installed CKEditor : 4.5.6

My Pc is on Windows 10, and even Edge or Chrome didn't work.

Thank you

André
andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Microsoft Edge Copy/Paste problem

Post by andrep »

Hi everyone,

Due to the security issue, I try to change the internet settings to put OTRS in the trust site and to open everything. Always the same result.

OTRS is accessible through HTTPS !

If someone want to try,..., you are welcome :

https://support.kim-services.com/otrs/customer.pl
User : test@kim-services.com
Password : test@1217

Create a ticket and try to paste a graphic content from the clipboard (use for example the Microsoft Snipping Tool)

Thank for your help & feedback

André
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Microsoft Edge Copy/Paste problem

Post by wurzel »

Hi,

works fine
3.png
regards
Florian
You do not have the required permissions to view the files attached to this post.
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Microsoft Edge Copy/Paste problem

Post by wurzel »

Hi,

I guess, your local security settings of the browser (GPO?) prevent copy/paste


I am using Firefox withoud add ons - and it works like a charm.
Safari, Chrome is working as well.

regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Microsoft Edge Copy/Paste problem

Post by andrep »

Hi Florian,
Thank you for your test.
Is your PC under Windows 10? --> Because on previous Windows version, it works fine.

I think, I don't have a permission issue because pasting ONLY TEXT WORKS.

The problem is NOT related to HTTPS, on my HTTP test instance, I have the same problem.

Looks like OTRS/CKEditor under Windows 10 (Chrome or Edge) didn't recognize a graphic content from the clipboard.

I saw numerous articles relating to this issue like :
http://dev.ckeditor.com/ticket/13755 --> go at the bottom of the article.

It seems that CKEditor 4.5.11 has fixed this issue but OTRS install the version 4.5.6 !

You think that my issue is related to?

How can I test the CKEditor 4.5.11 version?

Thank you for your advice.

Kind regards

André
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Microsoft Edge Copy/Paste problem

Post by wurzel »

Hi,

I am using Debian8 and MacOS.


Patching the CKEditor should be possible. You should ask developper for help. I can not help you here :(


Regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Microsoft Edge Copy/Paste problem

Post by andrep »

Hi Florian,

I setup a new machine with Firefox, Google Chrome and Edge.

It works fine with Firefox.
Surprisingly for me, it works also fine with Google Chrome but I find out why. On my first test computer, Google Chrome was NOT installed in 64 bits ! I uninstall and reinstall Chrome in 64 bits and it works fine too :-)

But Edge doesn't work on both machine; make sense that CKEditor 4.5.6 is the problem with Microsoft Edge,...

Thank you Florian again for your help and prompt reactivity.

Help me a lot :-)

Have a nice day

ANY DEVELOPER WHO READ THIS TOPIC CAN HELP ?

André
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Microsoft Edge Copy/Paste problem

Post by wurzel »

Hi,

can you create a bug report on bugs.otrs.org?

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Microsoft Edge Copy/Paste problem

Post by andrep »

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