Hello all,
I've had users complaining that their fulltext-search for an expression delivers incomplete results; i.e. not all tickets containing the expression were found. While investigating this problem I recognized that the tickets, which were not found contained the expression in the title only, while the other tickets had the expression in the body/subject/title...
As a work-around I advised the users to use full-text-search and additionally a search in the title only. Like this all tickets were found.
Did anyone notice such problems too?
What corrective actions do I have to do?
Possible changes?
We're on release 4.0.6
thanks for your help & regards / Thomas
Fulltext-search with incomplete results
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Re: Fulltext-search with incomplete results
That's due to the way the fulltext search is implemented...
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Fulltext-search with incomplete results
Is there any chance to extend full text search to ticket title?
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- Znuny guru
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Re: Fulltext-search with incomplete results
That would need development. Try to add 'Title' to the list in https://github.com/OTRS/otrs/blob/rel-5 ... ch.pm#L522
Code: Select all
for my $Key (qw(From To Cc Subject Body Title)) {
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Fulltext-search with incomplete results
It doesnt works for me. Could you give me some other prompt?reneeb wrote: ↑20 Oct 2017, 11:24 That would need development. Try to add 'Title' to the list in https://github.com/OTRS/otrs/blob/rel-5 ... ch.pm#L522
Code: Select all
for my $Key (qw(From To Cc Subject Body Title)) {
This part of the search engine is very important to us
Re: Fulltext-search with incomplete results
did you delete the caches after changing?
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Fulltext-search with incomplete results
Yes, additionaly, fulltext search works now not as good as with default configuration. So changed this back and now works ok. But I still cant to search via Ticket Title .