Make a Dynamic Field read only after its value is entered once in another Activity Dialog

[Purvi]

Hello All,

I am new to OTRS so please bear with me.
The scenario I have is as follows.

I created a text Dynamic Field in AD1. The same Dynamic Field is used in AD2.
Now if I have entered a value for DF in AD1, it is shown in AD2 but I want to make it Read Only in AD2.
I rendered the source page and made the DF on that page as readonly.
It works.
Now I want to know how can I replicate this in the config.
I have no idea where are the files stored where we can edit javascript in OTRS !

Please help.
Any other solution is also welcomed .

[Purvi]

Hello All,

I am new to OTRS so please bear with me.
The scenario I have is as follows.

I created a text Dynamic Field in AD1. The same Dynamic Field is used in AD2.
Now if I have entered a value for DF in AD1, it is shown in AD2 but I want to make it Read Only in AD2.
I rendered the source page and made the DF on that page as readonly.
It works.
Now I want to know how can I replicate this in the config.
I have no idea where are the files stored where we can edit javascript in OTRS !

Please help.
Any other solution is also welcomed .

Update:
So I have made some progress. I was able to find the js file where the ticket is processed.
The js file is AgentTicketProcess.
Now, let suppose my process has 2 Activity Dialogs.
I need to figure out a way that when the user clicks the 2nd Activity Dialog, the Dynamic Field should be Made Read Only.

[crythias]

You should be able to do one of the following:
1) the interface where you drag the variables allows that the variables are read only.
2) you can use the transition action to assign the value to a dummy variable

[charlyfarias]

Hi!!!
Sorry to wake an old thread, but the audience get renewed...

1) the read-only permission for the action dialog works for agents with ro permissions on the queue and want to update the form. I think has nothing to do with read-only fields that is what we are looking for.
2) you can, but the dummy variable is still updateable.

I want to achieve an initial form, that get passed on the subsequents workflow steps, but just as a read-only reference.

You have any new ideas?

Thanks so much for your patience sharing your otrs knowledge.

[root]

Hi,

Every ticket dynamic field is available in every step. As long as you don't show it again in an activity dialog it is read-only. And you can use it in transition actions and display it in the process dynamic field widget.

- Roy