Config Items and Notifications

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ronaldjerardmedina
OTRS expert
Posts: 96
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Config Items and Notifications

Post by ronaldjerardmedina » 24 Jun 2016, 11:45

Is it possible to send notification to a certain user when the warranty of a config item is near its expiration date? If yes, How?

Thanks in advance. (Im new to ITSM part of OTRS)
OTRS 5.0.3-01 - MySql - SLES -

reneeb
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OTRS Version?: 3.3.x
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Re: Config Items and Notifications

Post by reneeb » 24 Jun 2016, 11:54

Not with stock OTRS. You need an addon, for example http://feature-addons.de/otrs/ITSM%20Co ... ifications (it's a commercial addon).
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

ronaldjerardmedina
OTRS expert
Posts: 96
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Config Items and Notifications

Post by ronaldjerardmedina » 27 Jun 2016, 05:20

Hi reneeb,

Thanks for your reply, Is there a free add on available for CINotification?
Thanks in advance!
OTRS 5.0.3-01 - MySql - SLES -

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