Change View Mode [Force Desktop or disable Mobile mode]

Moderator: crythias

Post Reply
zell
Znuny newbie
Posts: 3
Joined: 13 May 2016, 09:10
Znuny Version: OTRS 5 Free
Real Name: Denis

Change View Mode [Force Desktop or disable Mobile mode]

Post by zell »

Hello!

Can somebody tell me how to force Desktop view mode (or maybe disable mobile view) in OTRS 5 Free.
Because sometime our customers is using some old pc what recognized wrong - as mobile devices.

I found some setting what called "DesktopMode" in some js files (like Core.UI.Popup.js,Core.Customer.Responsive.js, and some others), i was change it to 1 everywhere where i found it.

But with no luck.
zell
Znuny newbie
Posts: 3
Joined: 13 May 2016, 09:10
Znuny Version: OTRS 5 Free
Real Name: Denis

Re: Change View Mode [Force Desktop or disable Mobile mode]

Post by zell »

Seems to be we found it! :) (i like to say thanks to my co-worker).

So in our case wee need to change file CustomerHeader.tt (in my case: /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerHeader.tt).
At the 14 line:
<body class="NoJavaScript [% Data.BodyClass | html %]">

changed to:
<body class="JavaScriptAvailable Visible-ScreenXL">

Mobile mode is disabled now for us.
No matter what browser window resolution does we have.

P.S. Any comments approached.
P.S.2 Anyway this solution is not best practice (because any otrs update can broke it, and you will be need to do it again), if you have different more correct solution - please share it with me and others.
P.S.3 i know my English is terrible, i sorry for that guys.
gears
Znuny newbie
Posts: 38
Joined: 24 Feb 2011, 18:29
Znuny Version: 5.0.14

Re: Change View Mode [Force Desktop or disable Mobile mode]

Post by gears »

Thanks for some good leads. I'm interested in defaulting OTRS 5.0.14 to desktop mode always until customer selects mobile mode Changing that code in /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerHeader.tt seems to have no effect for some reason. Even commenting that line out entirely seems to have no effect. Any ideas or something else in sysconfig to look for? I'm also curious what determines whether the system loads mobile vs desktop mode on a first customer visit since the mobile mode is loading on desktop computers which is unwanted. Feedback is appreciated.
OTRS 5.0.14 / Debian 7.11 x64 / Apache 2.2.22 / MySQL 14.14 Distrib 5.5.53
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Change View Mode [Force Desktop or disable Mobile mode]

Post by jojo »

it's based on the resolution..

please also note that you are running an outdated and unsecure version of OTRS. Please update to the latest patchlevel or mucht better to the latest stable version of OTRS
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Post Reply