questionnaire in worklog

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neversurrender
OTRS newbie
Posts: 1
Joined: 13 May 2016, 08:41
OTRS Version?: 4.0.7

questionnaire in worklog

Post by neversurrender » 13 May 2016, 08:48

hi all,

i need a questionnaire tree inside the worklog filed, as far as possible if a special ticket type is selected. Any ideas how i can do this?

regards!

Giulio Soleni
OTRS superhero
Posts: 391
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: questionnaire in worklog

Post by Giulio Soleni » 13 May 2016, 11:51

Hi,
maybe you can find some hints here.
That howto shows how to fill out some preformatted text and select some specific dynFields on the selection of a Queue... you should adjust the code to let the same action be done on the selection of your ticket types.

HTH
G.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

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