Survey module

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thoqui
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Posts: 30
Joined: 10 Jun 2015, 14:43
Znuny Version: 3.3.8

Survey module

Post by thoqui »

Hello,

A survey can be sent to the customer after a number of closed tickets ?
RStraub
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Real Name: Rolf Straub

Re: Survey module

Post by RStraub »

Hello,

no. The parameters are:
- Maximum of surveys per month
- Minimum of days between surveys

Whichever (newly closed) tickets matches the criteria will generate a survey.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
thoqui
Znuny newbie
Posts: 30
Joined: 10 Jun 2015, 14:43
Znuny Version: 3.3.8

Re: Survey module

Post by thoqui »

Hello,

I wish to add a parameter to configure a number of closed tickets between surveys.

I saw the file C:\otrs\OTRS\Kernel\Config\Files\Survey.xml to understand how it works with the number of days :

<ConfigItem Name="Survey::SendPeriod" Required="0" Valid="1">
<Description Translatable="1">Amount of days after sending a survey mail in which no new survey requests are sent to the same customer. Selecting 0 will always send the survey mail.</Description>
<Group>Survey</Group>
<SubGroup>Core::Survey</SubGroup>
<Setting>
<String Regex="">300</String>
</Setting>
</ConfigItem>

But what does Regex do ?

Thanks you
RStraub
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Re: Survey module

Post by RStraub »

The Regex is there by default (probably) so you could valid the input field against it.

Adding another option in the .xml would not be enough. You would also need to edit the perl module here:
https://github.com/OTRS/Survey/blob/mas ... st.pm#L370
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
rohtas
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Znuny Version: 4.0.8
Real Name: Rohtas
Company: Quest Retail

Re: Survey module

Post by rohtas »

Hi Team,

I have installed OTRS survey module 4.0.6 but survey is not sending out survey mail to the customers after closing the tickets.
Please help your support will be appreciated.

Rohtas
root
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Re: Survey module

Post by root »

Hi,

Please don't hijack old threads. Open a new one describing your problem.

- Roy
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