Hello,
A survey can be sent to the customer after a number of closed tickets ?
Survey module
Moderator: crythias
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- Znuny guru
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- Real Name: Rolf Straub
Re: Survey module
Hello,
no. The parameters are:
- Maximum of surveys per month
- Minimum of days between surveys
Whichever (newly closed) tickets matches the criteria will generate a survey.
no. The parameters are:
- Maximum of surveys per month
- Minimum of days between surveys
Whichever (newly closed) tickets matches the criteria will generate a survey.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Survey module
Hello,
I wish to add a parameter to configure a number of closed tickets between surveys.
I saw the file C:\otrs\OTRS\Kernel\Config\Files\Survey.xml to understand how it works with the number of days :
<ConfigItem Name="Survey::SendPeriod" Required="0" Valid="1">
<Description Translatable="1">Amount of days after sending a survey mail in which no new survey requests are sent to the same customer. Selecting 0 will always send the survey mail.</Description>
<Group>Survey</Group>
<SubGroup>Core::Survey</SubGroup>
<Setting>
<String Regex="">300</String>
</Setting>
</ConfigItem>
But what does Regex do ?
Thanks you
I wish to add a parameter to configure a number of closed tickets between surveys.
I saw the file C:\otrs\OTRS\Kernel\Config\Files\Survey.xml to understand how it works with the number of days :
<ConfigItem Name="Survey::SendPeriod" Required="0" Valid="1">
<Description Translatable="1">Amount of days after sending a survey mail in which no new survey requests are sent to the same customer. Selecting 0 will always send the survey mail.</Description>
<Group>Survey</Group>
<SubGroup>Core::Survey</SubGroup>
<Setting>
<String Regex="">300</String>
</Setting>
</ConfigItem>
But what does Regex do ?
Thanks you
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Survey module
The Regex is there by default (probably) so you could valid the input field against it.
Adding another option in the .xml would not be enough. You would also need to edit the perl module here:
https://github.com/OTRS/Survey/blob/mas ... st.pm#L370
Adding another option in the .xml would not be enough. You would also need to edit the perl module here:
https://github.com/OTRS/Survey/blob/mas ... st.pm#L370
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny newbie
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- Joined: 08 Dec 2018, 18:48
- Znuny Version: 4.0.8
- Real Name: Rohtas
- Company: Quest Retail
Re: Survey module
Hi Team,
I have installed OTRS survey module 4.0.6 but survey is not sending out survey mail to the customers after closing the tickets.
Please help your support will be appreciated.
Rohtas
I have installed OTRS survey module 4.0.6 but survey is not sending out survey mail to the customers after closing the tickets.
Please help your support will be appreciated.
Rohtas
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- Administrator
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Re: Survey module
Hi,
Please don't hijack old threads. Open a new one describing your problem.
- Roy
Please don't hijack old threads. Open a new one describing your problem.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?