Hi Guys,
Certainly a stupid question regarding the customer user access and sorry for that but I cannot find any information about.
I created a few customer users and assigned permissions R/W by creating a corresponding customer group, but... When I logon from the portal with any customer users created, I can see only the tickets created by that user and not all tickets in that queue?
Is it possible to do that?
Hope my question is clear,
Javier
Customer user access
Moderator: crythias
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reneeb
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Re: Customer user access
Customers can only see their own tickets and - if not disabled - the tickets of other customer users of their own company/companies. You can either give all customers the same customer id or change the code of the perl modules.
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pacal
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Re: Customer user access
Ok, perfect thanks!
Javier
Javier