Customer user access

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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Customer user access

Post by pacal »

Hi Guys,

Certainly a stupid question regarding the customer user access and sorry for that but I cannot find any information about.
I created a few customer users and assigned permissions R/W by creating a corresponding customer group, but... When I logon from the portal with any customer users created, I can see only the tickets created by that user and not all tickets in that queue?
Is it possible to do that?

Hope my question is clear,
Javier

reneeb
OTRS guru
Posts: 4797
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
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Re: Customer user access

Post by reneeb »

Customers can only see their own tickets and - if not disabled - the tickets of other customer users of their own company/companies. You can either give all customers the same customer id or change the code of the perl modules.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: Customer user access

Post by pacal »

Ok, perfect thanks!
Javier

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