Agents or CC'ed people are not receiving ticket creation notifications

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avinashillindra
OTRS expert
Posts: 60
Joined: 31 Mar 2016, 06:13
OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Agents or CC'ed people are not receiving ticket creation notifications

Post by avinashillindra » 04 Apr 2016, 15:00

Agents or Admin or CC'ed people are not receiving ticket creation notifications.

Can someone suggest/guide me if any changes need to be done.

TIA.

Best Regards,
Avinash Illindra

avinashillindra
OTRS expert
Posts: 60
Joined: 31 Mar 2016, 06:13
OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Re: Agents or CC'ed people are not receiving ticket creation notifications

Post by avinashillindra » 05 Apr 2016, 05:59

Can someone do the needful please.

jojo
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Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: Agents or CC'ed people are not receiving ticket creation notifications

Post by jojo » 05 Apr 2016, 09:31

check logs of mailserver and OTRS server. I strongly advice to buy professional services for setup and operation
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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