Mail's deleted from Mail box

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avinashillindra
OTRS expert
Posts: 60
Joined: 31 Mar 2016, 06:13
OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Mail's deleted from Mail box

Post by avinashillindra » 01 Apr 2016, 13:49

Email's are deleting from Mail box once Ticket got generated.

Any changes needed at configuration side.

TIA

Regards,
Avinash Illindra

avinashillindra
OTRS expert
Posts: 60
Joined: 31 Mar 2016, 06:13
OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Re: Mail's deleted from Mail box

Post by avinashillindra » 04 Apr 2016, 07:31

Any suggestions or help

reneeb
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Posts: 4795
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: Mail's deleted from Mail box

Post by reneeb » 04 Apr 2016, 07:40

That works as designed. If you need the mail for other purposes as well, you should "duplicate" the mails (send it to two aliases).
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

avinashillindra
OTRS expert
Posts: 60
Joined: 31 Mar 2016, 06:13
OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Re: Mail's deleted from Mail box

Post by avinashillindra » 04 Apr 2016, 08:08

Hi Reneeb,

Thanks for your confirmation and as well as an information.

Regards,
Avinash Illindra

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