Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

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daviknx
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Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by daviknx » 14 Mar 2016, 22:51

Hello guys.

This week my OTRS began suddenly to send email notifcação and open multiple calls without stopping. The subject of the call is: "Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch". Desatvei i MailAccountFecth to contain the problem, however to reactivate, perching fetchmail is very important.

From what I saw, it seems that e-mail box is trying to send an email to root @ localhost, but the user "Admin" has a valid e-mail address instead of "root @ localhost".

Does anyone have any idea what it is?

P.S: OTRS Version 5.

Here are some pictures.
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avinashillindra
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by avinashillindra » 12 Apr 2016, 07:07

I am also facing the same kind of problem.

Any OTRS guru can help us for the same.

TIA.

Regards,
Avinash Illindra

reneeb
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by reneeb » 12 Apr 2016, 08:53

Change the recipient in the SysConfig: Daemon::SchedulerTaskWorker::NotificationRecipientEmail
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avinashillindra
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by avinashillindra » 12 Apr 2016, 09:16

Thanks for your response.

If we change the Email id over there, Issue will be resolved or changed email address will receive all the bounce mails.

Regards,
Avinash Illindra

reneeb
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by reneeb » 12 Apr 2016, 09:19

Issue should be resolved then... The email address gets error messages via mail.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
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avinashillindra
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by avinashillindra » 12 Apr 2016, 12:04

Hi Renneb,

Thanks for your information.

But, we are getting the error message. Can you please let me know why error message coming. Below is the few error message I'm getting into mails:

ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-0 Perl: 5.10.1 OS: linux Time: Tue Apr 12 15:32:12 2016

Message: There was an error executing /usr/bin/fetchmail -a --ssl: Unknown

Traceback (22740):
Module: Kernel::System::FetchMail::Fetch Line: 344
Module: (eval) Line: 147
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: bin/otrs.Daemon.pl Line: 138


I'm getting error 2 mails in a minute.

Please do the needful.

Regards,
Avinash Illindra

reneeb
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by reneeb » 12 Apr 2016, 13:27

You should check if fetchmail can handle ssl. If not, you should disable Daemon::SchedulerCronTaskManager::Task###FetchMailSSL and enable Daemon::SchedulerCronTaskManager::Task###FetchMail . If it supports ssl, you should check the correct parameter...
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

avinashillindra
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Posts: 60
Joined: 31 Mar 2016, 06:13
OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by avinashillindra » 12 Apr 2016, 14:04

Hi Reneeb,

As per your suggestion, I have disabled FetchMailSSL setting under Daemon -> Daemon::SchedulerCronTaskManager::Task. After disable also I receiving mails system.

FYI.. I am receiving error mail related to FetchMail and also FetchMailSSL.

Please let me know any modifications needed in the configuration.

TIA.

Regards,
Avinash Illindra

redgodzilla
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by redgodzilla » 25 Apr 2016, 10:44

Good afternoon,
I helped this decision, only make it work, restart daemon.
viewtopic.php?f=53&t=32010&p=130619&hil ... pl#p130619

avinashillindra
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by avinashillindra » 25 Apr 2016, 10:47

Thanks dear.

It's already resolved.

daviknx
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Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch

Post by daviknx » 26 Apr 2016, 13:58

Thank you! He resolved. However, emails are no longer being obtained automatically, but only manually. Do you have any suggestion?

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