Hello all,
I ve inherit an OTRS (version 3.3.5) server.
Now i was asked to upgrade it to version 5 and to migrate it to the "cloud".
My idea here will be to first upgrade the current OTRS to version 5.x and then create a similar infrastructure in the cloud.
What iam looking to known is opinions on:
1- how to do it
2- If i can migrate from 3.3.5 to the 5.x directly or if i need to go to an intermediate version (frmo 3.3.5 to 4 and then to 5)
3- Whats the best way to migrate it to new servers
4- And documentation to enlighten me.
Note: Have no experience with OTRS, only as a Linux admin.
Regards,
Arestas
OTRS Upgrade and migration
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Re: OTRS Upgrade and migration
1) I would install the same version of OTRS on the new server import the data and do the upgrade there
2) You have to go the path 3.3.5 -> 4.0.latest -> 5.0.latest
4) https://otrs.github.io/doc/manual/admin ... ading.html
2) You have to go the path 3.3.5 -> 4.0.latest -> 5.0.latest
4) https://otrs.github.io/doc/manual/admin ... ading.html
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Re: OTRS Upgrade and migration
From my reads seems there are some differences between 3.3.5 and 4, for example Template engine.
Should i go direclty frmo 3.3.5 to 4 ou should i do an upgrade to 3.3.x first and then go to version 5?
Reneeb any special reason to do the upgrade on the in the new servers instead of do it in the current environment?
Regards,
Arestas
Should i go direclty frmo 3.3.5 to 4 ou should i do an upgrade to 3.3.x first and then go to version 5?
Reneeb any special reason to do the upgrade on the in the new servers instead of do it in the current environment?
Regards,
Arestas
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Re: OTRS Upgrade and migration
You don't need to do a 3.3.x update first.
reasons:
*) you have automatically a backup
*) You can check first if the old version works on the new server as expected
reasons:
*) you have automatically a backup
*) You can check first if the old version works on the new server as expected
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Re: OTRS Upgrade and migration
Ok.
Last doubt (for now:p). If i want to install the latest CentOS OS and then install otrs 3.3.5 how can i know it is supported. Is there any matrix available to check that?
Regards,
Arestas
Last doubt (for now:p). If i want to install the latest CentOS OS and then install otrs 3.3.5 how can i know it is supported. Is there any matrix available to check that?
Regards,
Arestas