OTRS Upgrade and migration

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arestas
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OTRS Upgrade and migration

Post by arestas »

Hello all,
I ve inherit an OTRS (version 3.3.5) server.
Now i was asked to upgrade it to version 5 and to migrate it to the "cloud".

My idea here will be to first upgrade the current OTRS to version 5.x and then create a similar infrastructure in the cloud.
What iam looking to known is opinions on:
1- how to do it
2- If i can migrate from 3.3.5 to the 5.x directly or if i need to go to an intermediate version (frmo 3.3.5 to 4 and then to 5)
3- Whats the best way to migrate it to new servers
4- And documentation to enlighten me.

Note: Have no experience with OTRS, only as a Linux admin.

Regards,

Arestas
reneeb
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Re: OTRS Upgrade and migration

Post by reneeb »

1) I would install the same version of OTRS on the new server import the data and do the upgrade there
2) You have to go the path 3.3.5 -> 4.0.latest -> 5.0.latest
4) https://otrs.github.io/doc/manual/admin ... ading.html
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arestas
Znuny newbie
Posts: 23
Joined: 09 Mar 2016, 18:04
Znuny Version: 3.3.5
Company: www.google.pt

Re: OTRS Upgrade and migration

Post by arestas »

From my reads seems there are some differences between 3.3.5 and 4, for example Template engine.
Should i go direclty frmo 3.3.5 to 4 ou should i do an upgrade to 3.3.x first and then go to version 5?

Reneeb any special reason to do the upgrade on the in the new servers instead of do it in the current environment?

Regards,

Arestas
reneeb
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Re: OTRS Upgrade and migration

Post by reneeb »

You don't need to do a 3.3.x update first.

reasons:
*) you have automatically a backup ;-)
*) You can check first if the old version works on the new server as expected
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arestas
Znuny newbie
Posts: 23
Joined: 09 Mar 2016, 18:04
Znuny Version: 3.3.5
Company: www.google.pt

Re: OTRS Upgrade and migration

Post by arestas »

Ok.
Last doubt (for now:p). If i want to install the latest CentOS OS and then install otrs 3.3.5 how can i know it is supported. Is there any matrix available to check that?

Regards,

Arestas
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