Integrating OTRS with KIX4OTRS

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joseantonio123
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Integrating OTRS with KIX4OTRS

Post by joseantonio123 » 04 Mar 2016, 15:04

this occurring errors when trying to integrate with otrs KIX4OTRS

Can someone help me ?


[error] The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/otrs//Kernel/System/ObjectManager.pm line 537\n\tKernel::System::ObjectManager::_DieWithError('Kernel::System::ObjectManager=HASH(0xb9d16ff4)', 'Error', 'The constructor of Kernel::System::DynamicField::Backend retu...') called at /opt/otrs//Kernel/System/ObjectManager.pm line 237\n\tKernel::System::ObjectManager::_ObjectBuild('Kernel::System::ObjectManager=HASH(0xb9d16ff4)', 'Package', 'Kernel::System::DynamicField::Backend') called at /opt/otrs//Kernel/System/ObjectManager.pm line 180\n\tKernel::System::ObjectManager::Get('Kernel::System::ObjectManager=HASH(0xb9d16ff4)', 'Kernel::System::DynamicField::Backend') called at /opt/otrs//Kernel/System/Ticket/TicketSearch.pm line 1289\n\tKernel::System::Ticket::TicketSearch::TicketSearch('Kernel::System::Ticket=HASH(0xbe134f3c)', 'Result', 'COUNT', 'Locks', 'ARRAY(0xbe134eb0)', 'OwnerIDs', 'ARRAY(0xbe6be9fc)', 'UserID', 1, ...) called at /opt/otrs//Kernel/Output/HTML/ToolBar/TicketLocked.pm line 51\n\tKernel::Output::HTML::ToolBar::TicketLocked::Run('Kernel::Output::HTML::ToolBar::TicketLocked=HASH(0xbe135bd8)', 'ShowPrefLink', 1, 'ShowToolbarItems', 1, 'Area', 'Frontend', 'TitleArea', 'Fatal Error - Frontend - ', ...) called at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1342\n\tKernel::Output::HTML::Layout::Header('Kernel::Output::HTML::Layout=HASH(0xbaabe788)', 'Area', 'Frontend', 'Title', 'Fatal Error') called at /opt/otrs//Kernel/Output/HTML/Layout.pm line 937\n\tKernel::Output::HTML::Layout::FatalError('Kernel::Output::HTML::Layout=HASH(0xbaabe788)') called at /opt/otrs//Kernel/Modules/AdminUser.pm line 224\n\tKernel::Modules::AdminUser::Run('Kernel::Modules::AdminUser=HASH(0xbaabb758)') called at /opt/otrs//Kernel/System/Web/InterfaceAgent.pm line 1042\n\tKernel::System::Web::InterfaceAgent::Run('Kernel::System::Web::InterfaceAgent=HASH(0xb9a3ae6c)') called at /opt/otrs/bin/cgi-bin/index.pl line 48\n\tModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler('Apache2::RequestRec=SCALAR(0xb9d16f40)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204\n\teval {...} called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 204\n\tModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0xb9d1706c)') called at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 170\n\tModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0xb9d1706c)') called at /usr/lib/perl5/ModPerl/Registry.pm line 31\n\tModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0xb9d16f40)') called at -e line 0\n\teval {...} called at -e line 0\n

pazt
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Re: Integrating OTRS with KIX4OTRS

Post by pazt » 07 Mar 2016, 02:23

Jose,

Did you installed KIX via frontend or backend?

What is your S.O. / distro?
PazT

OTRS 5.0.22 | ITSM 5.0.22 | Ubuntu 16.04 LTS | MySQL 5.7

joseantonio123
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Joined: 08 Feb 2016, 00:55
OTRS Version?: OTRS5
Real Name: JOSE ANTONIO
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Re: Integrating OTRS with KIX4OTRS

Post by joseantonio123 » 07 Mar 2016, 02:34

hello part installed by backend, My distribution is Debian 8 and OTRS 5.0.6

tto
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Re: Integrating OTRS with KIX4OTRS

Post by tto » 18 Mar 2016, 09:51

joseantonio123 wrote:this occurring errors when trying to integrate with otrs KIX4OTRS
Can someone help me ?
some questions:

Are the packages KIXCore and KIX4OTRS fully installed (check if all files are installed properly)?

Did you run set-permissions, loader-cache-deletion, cache-deletion, config-rebuild and webserver restart after the installation?

Do you have any extensions or modifications (which may collide with KIX4OTRS)?

regards, T.
--
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.

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