Ticket is auto closing

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mohsinkhan009
OTRS newbie
Posts: 64
Joined: 02 Sep 2015, 08:47
OTRS Version?: OTRS-Rel-5

Ticket is auto closing

Post by mohsinkhan009 »

Hi All,

Have defined SLA for a que, below is my SLA configured

First Response Time: 120 minutes Update Time: 480 minutes Solution Time: 3000 minutes

Issue facing:- My ticket is getting auto closed when their is no update on the ticket SLA

Is the above scenario can be consider for auto closing.
Last edited by mohsinkhan009 on 18 Feb 2016, 09:42, edited 1 time in total.

mohsinkhan009
OTRS newbie
Posts: 64
Joined: 02 Sep 2015, 08:47
OTRS Version?: OTRS-Rel-5

Re: Ticket is auto closing

Post by mohsinkhan009 »

Can some one provide any input, as ticket are auto closing, their is no Generic Agent running.

reneeb
OTRS guru
Posts: 4797
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: Ticket is auto closing

Post by reneeb »

Check those three things:

* Ticket history
* webserver log
* otrs log
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

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