Buttons grouped into clusters in TicketMenu not works

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yuri0001
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Buttons grouped into clusters in TicketMenu not works

Post by yuri0001 »

Hi!
After upgrading from 4.0.14 to 5.0.5 I found that - buttons grouped into clusters in TicketMenu not works (Miscellaneous, People, Communication). No any actions with this buttons! :(
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
jojo
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Re: Buttons grouped into clusters in TicketMenu not works

Post by jojo »

for me (and others it is working perfectly). Check your browsers console for errors and also check if it is working with a different browser
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yuri0001
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Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Buttons grouped into clusters in TicketMenu not works

Post by yuri0001 »

I'm work with Chrome browser & in previous attempt to upgrade from 4.0.14 to 5.0.3 this buttons works fine. But now, after new upgrade 4.0.14 --> 5.0.5 I was found that this buttons on screen is inactive, not clickable. :(
I'm tried it on another browser tomorrow.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
yuri0001
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Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
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Re: Buttons grouped into clusters in TicketMenu not works

Post by yuri0001 »

I'll try it in Firefox (last) & Yandex Browser - result the same! :(
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
jojo
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Joined: 26 Jan 2007, 14:50
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Re: Buttons grouped into clusters in TicketMenu not works

Post by jojo »

clear Loader Cache and also check if some JS and CSS modules are missing in sysconfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
yuri0001
Znuny superhero
Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Buttons grouped into clusters in TicketMenu not works

Post by yuri0001 »

Hi!
I'm
clear Loader Cache and also check if some JS and CSS modules are missing in sysconfig
as you recommended
BUT all the same. Cluster buttons not clickable.
If I cleaer ClusterName and ClusterPriority - alone buttons (not clustered) works fine.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
se-mh
Znuny newbie
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Joined: 20 Jul 2009, 18:44
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Re: Buttons grouped into clusters in TicketMenu not works

Post by se-mh »

Hi Yuri,

did you resolve this issue? I have the same problem after upgrading to 5.0.8.

Thanks for your feedback.
Ticket-System
- VMware ESX 6.02 --> virtuelle Maschine
- CentOS 6.6
- OTRS 5 Patch12
- ITSM 5 Patch 12
yuri0001
Znuny superhero
Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Buttons grouped into clusters in TicketMenu not works

Post by yuri0001 »

se-mh wrote:Hi Yuri,

did you resolve this issue? I have the same problem after upgrading to 5.0.8.
Hi!
Yes I did. It where my mistake, I didn't edit my customized .tt templates for a new version. After editing them all is works fine. :D
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
se-mh
Znuny newbie
Posts: 22
Joined: 20 Jul 2009, 18:44
Znuny Version: 5 Patch 12

Re: Buttons grouped into clusters in TicketMenu not works

Post by se-mh »

Thanks for your hint, this did also the trick for me. I had a custom ViewZoom.tt, which was not up to date :o
Ticket-System
- VMware ESX 6.02 --> virtuelle Maschine
- CentOS 6.6
- OTRS 5 Patch12
- ITSM 5 Patch 12
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