ITSM integration with Customer module

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mohsinkhan009
OTRS newbie
Posts: 64
Joined: 02 Sep 2015, 08:47
OTRS Version?: OTRS-Rel-5

ITSM integration with Customer module

Post by mohsinkhan009 »

Hi,

My Requirement is that a customer wants to link the ticket with the said Change Request Number through customer login not by agent login, through agent login we can link the ticket with Change Request I want the same functionality of agent in customer.

Any help will be appreciated.

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