Hello,
is there an option to have a summary field in a ticket?
were looking for an option to have a good overview about big conversations in tickets, so we have a option to have a summary field about the status of the ticket itself in it.
were using otrs4+ kix4otrs
thanks in advance
cheers
sebastian
Summary Field in OTRS Tickets
Moderator: crythias
-
root
- Administrator
- Posts: 3960
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Summary Field in OTRS Tickets
Create a ticket dynamic field, type textarea and enable it in all screens where you need it.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Summary Field in OTRS Tickets
thats a nice recommendation.
i found the remarks in the ticket itself.
can anyone tell me where i can configure which person can see my remarks and who cannot etc.?
cheers
i found the remarks in the ticket itself.
can anyone tell me where i can configure which person can see my remarks and who cannot etc.?
cheers
-
root
- Administrator
- Posts: 3960
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Summary Field in OTRS Tickets
internal article = only agents with access to the queue where the ticket is in
external article = the customer user / customer whete the ticket belongs to
external article = the customer user / customer whete the ticket belongs to
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?