504 timeout

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stepollo
Znuny newbie
Posts: 3
Joined: 16 Nov 2015, 18:59
Znuny Version: 4.0.14

504 timeout

Post by stepollo »

Hello, i am trying to install otrs on my ubuntu server. I downloaded the latest source unpacked etc etc. Now when i am trying to create the database at step 2, i get a 504 timeout error. What cause this? If you need more info just ask. Thanks for help :)
klausneil
Znuny superhero
Posts: 682
Joined: 29 May 2012, 22:47
Znuny Version: 6.0.24
Real Name: Klaus Salazar
Location: Perú

Re: 504 timeout

Post by klausneil »

Hi, you can tell me what is the link or url that you follow for this installation and other thing is can paste the log error by your webserver, please tell me if you used linux or windows and that services you used.
stepollo
Znuny newbie
Posts: 3
Joined: 16 Nov 2015, 18:59
Znuny Version: 4.0.14

Re: 504 timeout

Post by stepollo »

i read the official installation guide. mysite.com/otrs/install.pl ........after the timeout i can see the login page and the tables in the db seems to be created..but of course i cant login. Tomorrow morning when im at work i paste the log error. Im using ubuntu. thx for your reply
Rooobaaat
Znuny wizard
Posts: 432
Joined: 11 Sep 2014, 16:28
Znuny Version: OTRS 5.0.x

Re: 504 timeout

Post by Rooobaaat »

Maybe increasing the timoOut value in the apache config file will help to solve your issue :-)
My english is better than your german :P

"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41
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