time accounting stat

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Paco
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time accounting stat

Post by Paco »

In statistics I need to show the time spent daily on avery ticket and the total time spent daily.

This could be a monthly or a weekly report. :D

Any suggestion?
Paco
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Re: time accounting stat

Post by Paco »

I've found that the Time Accounting module can be used to keep track of how many hours an agent worked but it's NOT integrated with OTRS tickets.

Personally I do not like this solution because I can not ask my colleagues to record the same info twice.

I'd like to know your opinion.
crythias
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Re: time accounting stat

Post by crythias »

You can record time each entry in OTRS. That can be sufficient for tracking. Reporting is a different issue, though.
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Re: time accounting stat

Post by reneeb »

I have a commercial addon that allows the agent to select the project and doing in the ticket and that data is stored in timeaccounting. If you want, I can create a demosystem for you.
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Paco
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Re: time accounting stat

Post by Paco »

Dear Reneeb,

If I understand it , it is an integration between the two modules of ticketing and time accounting.
With this feature, when working on a ticket,we can also choose a project to account the time spent.
So we'll use the time accounting for reporting, right?

Regards.
Paco
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Re: time accounting stat

Post by Paco »

crythias wrote:You can record time each entry in OTRS. That can be sufficient for tracking. Reporting is a different issue, though.
We already use this field, with unit of measure minutes. The problem is it lacks a report that shows the time taken daily for each agent .
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Re: time accounting stat

Post by reneeb »

@Paco: Yes, it uses the TimeAccounting module...
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Paco
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Re: time accounting stat

Post by Paco »

Now I am creating reports with Jaspersoft Studio but I do not know how to integrate them into OTRS, because agents need to verify the time spent directly into OTRS.
Paco
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Re: time accounting stat

Post by Paco »

reneeb wrote:@Paco: Yes, it uses the TimeAccounting module...
Even if I was looking for a report, this integration is very interesting and should be inserted as a standard feature of OTRS. :D

Best Regards.
Paco
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Re: time accounting stat

Post by Paco »

reneeb wrote:I have a commercial addon that allows the agent to select the project and doing in the ticket and that data is stored in timeaccounting. If you want, I can create a demosystem for you.
Dear reneeb,

I did more research and I am convinced that your solution is the simplest, especially because the Time Accounting has already a daily report. :D

Could you get me a demo and the cost for this integration? :(

Best Regards
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