Survey - insert dynamic field/ticket ID

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ametedip
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Joined: 03 Sep 2015, 09:44
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Real Name: Edip Amet
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Survey - insert dynamic field/ticket ID

Post by ametedip »

Hello all,

I installed the survey module. The setup was easy, I have only one problem, I need to insert into the email body some data from a dynamic field.

Something like this:

|Dear Customer,

Thanks for using our service. Help us to improve us and our services.

<OTRS_TICKET_DynamicField_INCHIDERE>

Please give us feedback on how to improve our services:

http://xxxx.xxxx.ro/otrs/public.pl?Acti ... e09164fcb0

Thanks for your help!

Your OTRS-Team|

Can you please help me?

Thanks
Edip
reneeb
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Re: Survey - insert dynamic field/ticket ID

Post by reneeb »

You have to change code... See my patch at https://github.com/reneeb/Survey/commit ... 5f4a3915fe (and the pull request https://github.com/OTRS/Survey/pull/18)
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Clares
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Re: Survey - insert dynamic field/ticket ID

Post by Clares »

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