install ITSM modules

[rey90]

Hello

i am using OTRS 4.0.10 and we are now planing to add the ITSM Modules. Is it possible to just add these ITSM pakages to an currently running instalation? or must i reinstall otrs completly?

Thanks for an answer

Best Regards
Rey90

[crythias]

easiest: add the same-release bundle http://ftp.otrs.org/pub/otrs/itsm/bundle4/
download, upload, install.

[rey90]

is there any risk on data loss if i installed it this way?

[crythias]

is there any risk on data loss if i installed it this way?

I'm assuming that

i am using OTRS 4.0.10 and we are now planing to add the ITSM Modules

means you don't already use OTRS ITSM 4.0.10 and are wanting to add the ITSM Modules.

This is essentially an add-on, so it shouldn't cause issues with existing data. However, your data is your responsibility. Take the time to make a filesystem backup and database dump/backup before making changes.