Save text of the first ticket article

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Andraptor
Znuny newbie
Posts: 1
Joined: 03 Jul 2015, 09:55
Znuny Version: 4.0.7

Save text of the first ticket article

Post by Andraptor »

Hi,
I need to save text of the first ticket article for the following agents notifications.
Tag <OTRS_CUSTOMER_BODY> contains last customer article text, but I need first
1) is exists tag, which contains the first customer article text?
2) if not. May be...How can I save text of the first ticket article in the dynamic field?
elitt
Znuny newbie
Posts: 70
Joined: 08 Jan 2015, 17:01
Znuny Version: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: Save text of the first ticket article

Post by elitt »

I also would like to know the answer in order to improve the behavior of my OTRS system.

Is there a tag for the FIRST article text ?

Thanks !
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
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