Hi,
I need to save text of the first ticket article for the following agents notifications.
Tag <OTRS_CUSTOMER_BODY> contains last customer article text, but I need first
1) is exists tag, which contains the first customer article text?
2) if not. May be...How can I save text of the first ticket article in the dynamic field?
Save text of the first ticket article
Moderator: crythias
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Re: Save text of the first ticket article
I also would like to know the answer in order to improve the behavior of my OTRS system.
Is there a tag for the FIRST article text ?
Thanks !
Is there a tag for the FIRST article text ?
Thanks !
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database