Is it possible to edit some where Add FAQ Article? I do not need Symptom, Problem, Solution, Comment. For example I would like to turn off Symptom to have only Problem, Solution and Comment.
Can I as well disable rating?
Thanks in advance.
Editing FAQ Articles
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Re: Editing FAQ Articles
You might edit tt if you are unable to remove the fields in Sysconfig.
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Re: Editing FAQ Articles
Where exactly in Sysconfig I can edit it. I spend lot of time looking for it and I couldnt.
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Re: Editing FAQ Articles
I found it. Case close.
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Re: Editing FAQ Articles
"Can I as well disable rating?"
From the doc we should find (V. 6.0.5)
1.62. ->
FAQ::Frontend::AgentFAQRelatedArticles###VoteStarsVisible.
Could not find that entry
1.100. ->
FAQ::Frontend::CustomerFAQRelatedArticles###VoteStarsVisible.
Found
Any suggestion to how to disable the rating?
Thank you.
From the doc we should find (V. 6.0.5)
1.62. ->
FAQ::Frontend::AgentFAQRelatedArticles###VoteStarsVisible.
Could not find that entry
1.100. ->
FAQ::Frontend::CustomerFAQRelatedArticles###VoteStarsVisible.
Found
Any suggestion to how to disable the rating?
Thank you.
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache
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- Znuny advanced
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Re: Editing FAQ Articles
After a call with the OTRS support it seems that it is a bug. This settings has been removed... I'll open a bug in https://bugs.otrs.org.
https://bugs.otrs.org/show_bug.cgi?id=13953
https://bugs.otrs.org/show_bug.cgi?id=13953
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache