Editing FAQ Articles

Moderator: crythias

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kurosaki1981
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Joined: 19 Jun 2015, 09:14
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Real Name: Andrew

Editing FAQ Articles

Post by kurosaki1981 »

Is it possible to edit some where Add FAQ Article? I do not need Symptom, Problem, Solution, Comment. For example I would like to turn off Symptom to have only Problem, Solution and Comment.

Can I as well disable rating?

Thanks in advance.
crythias
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Re: Editing FAQ Articles

Post by crythias »

You might edit tt if you are unable to remove the fields in Sysconfig.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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kurosaki1981
Znuny newbie
Posts: 7
Joined: 19 Jun 2015, 09:14
Znuny Version: 4.0.7
Real Name: Andrew

Re: Editing FAQ Articles

Post by kurosaki1981 »

Where exactly in Sysconfig I can edit it. I spend lot of time looking for it and I couldnt.
kurosaki1981
Znuny newbie
Posts: 7
Joined: 19 Jun 2015, 09:14
Znuny Version: 4.0.7
Real Name: Andrew

Re: Editing FAQ Articles

Post by kurosaki1981 »

I found it. Case close.
Sayannara
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Re: Editing FAQ Articles

Post by Sayannara »

"Can I as well disable rating?"

From the doc we should find (V. 6.0.5)

1.62. ->
FAQ::Frontend::AgentFAQRelatedArticles###VoteStarsVisible.
Could not find that entry

1.100. ->
FAQ::Frontend::CustomerFAQRelatedArticles###VoteStarsVisible.
Found

Any suggestion to how to disable the rating?

Thank you.
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache
Sayannara
Znuny advanced
Posts: 118
Joined: 22 May 2012, 12:37
Znuny Version: OTRS 7.06
Real Name: Yann
Company: FVE
Contact:

Re: Editing FAQ Articles

Post by Sayannara »

After a call with the OTRS support it seems that it is a bug. This settings has been removed... I'll open a bug in https://bugs.otrs.org.

https://bugs.otrs.org/show_bug.cgi?id=13953
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache
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