OTRS::ITSM file versions

Moderator: crythias

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mrpetermatyas
OTRS newbie
Posts: 2
Joined: 05 Mar 2015, 12:10
OTRS Version?: 4.0.7
Real Name: Peter Matyas
Company: PM

OTRS::ITSM file versions

Post by mrpetermatyas »

Dear all,

Please help me to understand how upgrade goes using package manager.
I've installed OTRS::ITSM 4.0.x a few months ago, and since I've been keeping an eye on the updates, now I'm using 4.0.8.
I noticed a translation issue, and it ended up the problem is I use an older version of InterfaceAgent.pm file compared to the file can be found in the actual version of OTRS free (otrs-4.0.8.zip).

So, could you please give me an advice what to do know?


Thank you,

Peter

Daniel Obee
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Posts: 644
Joined: 19 Jun 2007, 17:11
OTRS Version?: various
Real Name: Daniel Obée
Location: Berlin

Re: OTRS::ITSM file versions

Post by Daniel Obee »

Hi Peter,

if you altered the file you'd have to port it to the new version (basically checking for diff and add/alter the code of the new file). If it was part of another package you should rebuild the package afterwards and give it a new version number.

Best
Daniel

mrpetermatyas
OTRS newbie
Posts: 2
Joined: 05 Mar 2015, 12:10
OTRS Version?: 4.0.7
Real Name: Peter Matyas
Company: PM

Re: OTRS::ITSM file versions

Post by mrpetermatyas »

Dear Daniel,

I've not changed anything.
I do not know, how to keep up to date the OTRS files then. Could you please tell me if ITSM-4.0.8.opm contains the files, which should be updated during update process (e.g. InterfaceAgent.pm).


Thank your for your answer.

Peter

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