Dear all,
Please help me to understand how upgrade goes using package manager.
I've installed OTRS::ITSM 4.0.x a few months ago, and since I've been keeping an eye on the updates, now I'm using 4.0.8.
I noticed a translation issue, and it ended up the problem is I use an older version of InterfaceAgent.pm file compared to the file can be found in the actual version of OTRS free (otrs-4.0.8.zip).
So, could you please give me an advice what to do know?
Thank you,
Peter
OTRS::ITSM file versions
Moderator: crythias
-
- Znuny newbie
- Posts: 2
- Joined: 05 Mar 2015, 12:10
- Znuny Version: 4.0.7
- Real Name: Peter Matyas
- Company: PM
-
- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: OTRS::ITSM file versions
Hi Peter,
if you altered the file you'd have to port it to the new version (basically checking for diff and add/alter the code of the new file). If it was part of another package you should rebuild the package afterwards and give it a new version number.
Best
Daniel
if you altered the file you'd have to port it to the new version (basically checking for diff and add/alter the code of the new file). If it was part of another package you should rebuild the package afterwards and give it a new version number.
Best
Daniel
-
- Znuny newbie
- Posts: 2
- Joined: 05 Mar 2015, 12:10
- Znuny Version: 4.0.7
- Real Name: Peter Matyas
- Company: PM
Re: OTRS::ITSM file versions
Dear Daniel,
I've not changed anything.
I do not know, how to keep up to date the OTRS files then. Could you please tell me if ITSM-4.0.8.opm contains the files, which should be updated during update process (e.g. InterfaceAgent.pm).
Thank your for your answer.
Peter
I've not changed anything.
I do not know, how to keep up to date the OTRS files then. Could you please tell me if ITSM-4.0.8.opm contains the files, which should be updated during update process (e.g. InterfaceAgent.pm).
Thank your for your answer.
Peter