ID Customer Automatic

[daviknx]

Hi,

When I add a client you must define an ID. How can I allow the ID is automatically incremented? So there is no risk of duplicate.

[seberget2]

When I add a client you must define an ID. How can I allow the ID is automatically incremented? So there is no risk of duplicate.

There is no option for this, you can probably create something that does it for you. We usually use the domain name of the customer or the email address as an ID. This is actually what OTRS does by default for Customer Users, when an email comes in. We therefore use the domain name for Customer Companies.

[daviknx]

I got it! Cool!

I've seen some people suggesting change the source code, you have had experience in this way?

[seberget2]

Hi there daviknx!

I've seen some people suggesting change the source code, you have had experience in this way?

I would not recommend to change the source code. If at all possible use one of the extension points within OTRS. That is create a PostMasterFilter in code, EventHandler and so on. And while you are at it, create it as an OTRS Package and install it through the Package Manager.

The latter makes upgrading your OTRS system a lot easier. You don't have to manually patch the changed OTRS files forever.

Hope this helps!

[daviknx]

mmm... Right!

Thanks!!