ITSM Workflow Question

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baggar11
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ITSM Workflow Question

Post by baggar11 » 30 Mar 2015, 19:01

I'm looking into ITSM for asset management and I was wondering what a workflow might look like for license expiration notification.

As best as I can tell, I would input a software license record, then link that to a ticket called "license renewal" and drop that into a pending state about 2 months before the license renewal is due.

Or would it be possible to create a report to look for license expiration's within the next 3 months, and then have a generic agent job run the report and email the results every month?

Any other or better ways to manage license renewal notifications? Thanks!
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reneeb
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Re: ITSM Workflow Question

Post by reneeb » 31 Mar 2015, 05:38

Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

nanotowers
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Re: ITSM Workflow Question

Post by nanotowers » 31 Mar 2015, 16:23

Hello,

This addon works for a loan of equipment?
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reneeb
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Re: ITSM Workflow Question

Post by reneeb » 31 Mar 2015, 17:46

This addon works for any number of items and it works for customized classes. It checks for all Date/DateTime fields in a CI class definition and enables notifications for those fields...
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reneeb
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Re: ITSM Workflow Question

Post by reneeb » 31 Mar 2015, 17:46

I can set up a demo instance for you...
Perl / OTRS development: http://perl-services.de
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baggar11
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Re: ITSM Workflow Question

Post by baggar11 » 31 Mar 2015, 18:24

Thanks reneeb! Does this module have an English translation? Does it work on OTRS v4? Does the module cost? The page doesn't translate all that well.
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reneeb
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Re: ITSM Workflow Question

Post by reneeb » 31 Mar 2015, 20:08

The module has German and English translations and it costs 1250 EUR net. It's also available for OTRS4...
Perl / OTRS development: http://perl-services.de
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baggar11
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Re: ITSM Workflow Question

Post by baggar11 » 31 Mar 2015, 20:25

Is that a one time fee that includes all future upgrades?
reneeb wrote:The module has German and English translations and it costs 1250 EUR net. It's also available for OTRS4...
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Re: ITSM Workflow Question

Post by reneeb » 01 Apr 2015, 10:07

Yes, you pay once and you get all future versions for free.
Perl / OTRS development: http://perl-services.de
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baggar11
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Re: ITSM Workflow Question

Post by baggar11 » 02 Apr 2015, 00:39

Thanks reeneb, I've already begun contacting the company for more details.
reneeb wrote:Yes, you pay once and you get all future versions for free.
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