How I can delete all my OTRS tickets?
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How I can delete all my OTRS tickets?
How I can delete all my OTRS tickets?
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Re: How I can delete all my OTRS tickets?
1) use the script $OTRS_HOME/bin/otrs.TicketDelete.pl
2) Create a GenericAgent where select all tickets and delete them...
2) Create a GenericAgent where select all tickets and delete them...
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Re: How I can delete all my OTRS tickets?
the Generic Agent is the most easy option
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Re: How I can delete all my OTRS tickets?
don't use SQL to Change OTRS Database!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com