Can OTRS send a "read report request" ?

[elitt]

Hi,

My agents are used to work with emails (with MS Outlook) and they would like to send "read report" requests when they send external or outbound emails.
I didn't see any configuration item for this purpose in SysConfig... may be I need more efficient glasses or OTRS isn't able to do that ?

Is it possible for OTRS to send "read report" requests ? If so, how to configure the system and how the "read reports" are handled (new article?) ?

Thanks !

Egareg JAOUEN

[jojo]

no

[reneeb]

I developed an addon for one of my clients that does exactly this. And you can define in the customers table for which customers the "request read notification" is a default... If you'd like to have a look at it, please drop me a line at info@perl-services.de and I'll setup a demo system...

[elitt]

I looked around and noticed that some email headers can do the job :
- Disposition-Notification-To:
- Return-Receipt-To:

I wonder if it is possible to add one of these headers in the external emails sent by OTRS. Is it possible to associate a checkbox in compose screen to the header ?
Or to configure a GenericAgent task adding this header when an article is sent and the checkbox is checked ?

I don't know exactly if my agents want to send "read report" or "return receipt" automatically to some customers, to particular customer users or from particular queue.