Automatically changing note subject

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metzench
Znuny newbie
Posts: 1
Joined: 19 Feb 2015, 15:54
Znuny Version: 4.0.5

Automatically changing note subject

Post by metzench »

Hi there,

we recently upgraded to 4.0.5. With 3.3.6 we had KIX installed where it was possible to define templates for notes and after choosing them it changed the Notes Subject too.

As 4.0.5 now has templates too we did not move KIX over. But now my users are missing the automatic change of the subject. Is there any way to implement this? We have very short templates, just some words, though perhaps one might use the note text itself ( which will be selected fine when choosing a template ) to be used as subject too?

Any help would be really appreciated.

Kind regards, Christian
voiprodrigo
Znuny newbie
Posts: 62
Joined: 03 Dec 2014, 18:49
Znuny Version: OTRS 4
Location: Portugal
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Re: Automatically changing note subject

Post by voiprodrigo »

Interested in this as well.
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7
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