Filling CI's DB from external sources

[gatoman]

I've read in some early posts that the only way for doing this is by the use of the "import csv files " facility.
I wonder if there is any way, in version 4, to enter this data using any language or some conectors because I wish I have some control mechanism for data integrity and even return a notification respect of any failure.
Do you think it will be possible for ITSM's v4 have this feature?
thank you in advance for your response.

[Wolfgangf]

For the time being, you could deal the well know mechanisms
- Import CSV files into via the Import / Export Module
e.g. put a command in your cron tab like

Code: Select all

/opt/otrs/bin/otrs.ImportExport.pl -n 0000<anumber> -a import -i <somefile>.csv

- check the output (log) for output (success, error, information)

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Read File <somefile>.csv.
Import in process...

Import of 55 ITSMConfigItem records: 0 failed, 55 succeeded
Import of 55 ITSMConfigItem records: 55 Skipped