[SOLVED] Apache is not handling Customer.pl when a customer open the Ticket Zoom.

[Emerson]

Hi.
I would be grateful for some help.


OTRS Version: 4.0.1-02
OS: CentOS 6.6
Database: Mysql 5.1.73

Problem: After upgrade the OTRS to version 4.0.1, when a customer try to open the TicketZoom the file customer.pl is downloaded and not is handled by Apache. All other features are working as expected.

I've looked at the Docs: The upgrade instructions 3.3 -> 4.0 (https://otrs.github.io/doc/manual/admin ... ading.html). The process was run without errors.

The logs say: No errors was logged.


The only peculiarity is that I disabled on "/etc/httpd/conf.d/zzz_otrs.conf" "the Apache2::Reload":

# PerlModule Apache2::Reload
# PerlInitHandler Apache2::Reload


Any suggestions?

[reneeb]

Please double check the logs (OTRS log and webserver logs). There should be a message...

[vinesh]

I do had same issue..but issue resolved by adjusting ACL in ACL editor.

[Emerson]

Reneeb, thanks for the tip.

The only message that I found (Apache error.log):

[Wed Dec 3 16:43:53 2014] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.


And the OTRS error:

Wed Dec 3 16:45:25 2014 error OTRS-CGI-61 Found no $GroupID for users!

[Emerson]

I do had same issue..but issue resolved by adjusting ACL in ACL editor.

Vinesh, what ACL did you modified? What was your adjustment?

[vinesh]

If you have imported ACL from config.pm to ACL editor, you need to alert some ACL's which you have imported already. If you have Group_rw with queue ACL please disable the ACL and try...which i disabled and alerted the ACL later and working fine now.

[Emerson]

I understood, Vinesh. Thanks.
I´ll try this.

[Emerson]

I have applied the 4.0.2-01 patch and the problem it´s over!

No more modifications was needed.

Thanks all for help.

[ITLogSupport]

Hi,

I've just upgraded from OTRS 3.3.8 to 4.0.5 and I have the same problem. I've deleted the ACL, restarted Apache and still "no cigar".

Can someone help?

Thanks in advance.
GAR

[itspief]

Hello!

We have the same problem after upgrade OTRS from 3.3.7 до 4.0.5. How to fix it?

[nanotowers]

thank you i do has the same issue in my test server.