[SOLVED] Screen after new ticket: Dashboard?

[HervE]

Hello forum,

In the agent preferences, there are 2 options for the "Screen after new ticket": CreateTicket and TicketZoom.
Would it be possible to have Dashboard as well? And how?

Regards,
HervE

[reneeb]

Add a new entry to https://github.com/OTRS/otrs/blob/rel-4 ... .xml#L6677

[HervE]

Thank you for your answer.

Instead of modifying Ticket.xml, I preferred to use SysConfig, Ticket -> Frontend::Agent::Preferences, parameter PreferencesGroups###CreateNextMask:

PreferencesGroups###CreateNextMask.png

It works fine, thank you again.

Regards,
HervE

[abrancolino]

Hi,

I've made the changes and the drop menu appears correctly in the preference panel, but when the ticket is created whenever you choose, execute index.pl?Action=AgentTicketZoom;TicketID=111 option instead of index.pl?Action=AgentDashboard than I need.

Any suggestions or additional change?

Thanks in advance.

[HervE]

Hi abrancolino,

Naturally the described configuration only enables you to choose Dashboard as the screen after new ticket.

In order to really have it work, the connected agent (maybe you?) must select this "Dashboard" option in his/her preferences.

Does it answer your question?

Best regards,
HervE

[abrancolino]

Hello HervE,

Maybe I have not explained well.
I tried the new configuration and working properly taking me to the dashboard after creating a new phone ticket. But with the same configuration, does not work from a process ticket creation.
This is the history of the process:


after that this is the direction: .../otrs/index.pl?Action=AgentTicketZoom;TicketID=645

and this, is the history of the new phone ticket:


Why does not work?

Thanks!